TERMS AND CONDITIONS - SERVICE/PRODUCTS
These Terms and Conditions form a client agreement between you the client (hereby referred as you, your) and Lactation Connect, ABN 43129340429 (also referred to as Kyleen Sayer, Kyleen, the Lactation Consultant, we).
These Terms and Conditions also include the Fee Schedule, which can be found here. You must read the Fee Schedule along with these terms and conditions.
In making a booking with Lactation Connect you are accepting these Terms and Conditions and Fee Schedule.
Description of service
These Terms and Conditions relate to services provided by Lactation Connect which include; pre and post natal breastfeeding, chest feeding and lactation support and management via in person consultations, telehealth, courses, education programs and written and video media (Services).
Bookings
1. All clients with bookings will receive an appointment reminder 48 hours before their appointment time, which must be confirmed via completion of their COVID-19 screening, and for Initial Consultations, via acceptance of the Consent to Treatment form delivered via email.
2. In cases where confirmation has not been received, Lactation Connect will reasonably endeavour to contact you to confirm your appointment and obtain pre-appointment documentation.
3. By booking your appointment you are accepting Lactation Connects’ cancellation and ‘no show’ policy and Fee Schedule as outlined in these Terms and Conditions.
Fee schedule and Payment
1. Please read the Fee Schedule outlined here.
2. You accept the Fee Schedule as it pertains to the relevant packages and Services you have booked.
3. Payment is expected at the time of booking. For anyone experiencing financial difficulty please contact me to discuss possible payment plan options.
4. Payment for services can be made via cash, bank transfer, debit or credit card via third party payment system Stripe, T’s &C’s can be found here.
Weekend and After-hours Consultations
Weekend and After-hour Consultations are subject to availability and incur an additional payable call out fee of AUD$175.00.
Travel Charges
All appointments booked will incur a travel charge, as set out below. Distance is determined by radius from Kellyville, NSW.
0-12km AUD$0.00
12-15km AUD$75.00 per In-Home Appointment
15-20km AUD$95.00 per In-Home Appointment
20-30km AUD$105.00 per In-Home Appointment
30km and beyond AUD$155.00 per In-Home Appointment
Deposits
A non-refundable deposit of AUD $100.00 is taken on booking your appointment. The deposit can be made via bank transfer or use of debit or credit card via third party payment systems as outlined above. Under no circumstances will the deposit be refunded if the appointment is cancelled by you.
Please see the Cancellation Policy for procedures should your appointment be rescheduled by you, the client or Lactation Connect.
Cancellation policy (cancellation/late cancellation and ‘no show’)
A minimum of 48 hours notice is required to cancel or reschedule your appointment and not incur financial penalty with your appointment fee.
If you cancel your booking within these 48 hours, but no less than 24 hours and do not attempt to reschedule your appointment within 48 hours from your original appointment time, 50% of your appointment fee will be charged.
If you cancel within 24 hours of your appointment time and do not attempt to reschedule your appointment within 48 hours of your original appointment, 100% of the appointment fee will be charged.
New appointment times are subject to availability.
If your appointment is cancelled by Lactation Connect within 48 hours of your appointment time, no financial penalty will be incurred by you.
If in the event your appointment is cancelled by Lactation Connect and no suitable replacement appointment can be arranged in a reasonable timeframe, your full appointment fee will be refunded.
For all MilkMastery Programs purchased, 4 weeks cancellation notice MUST be given for refund of purchase to be considered.
No Refunds; full or in-part will be provided if you have not utilised the MilkMastery Programs inclusions.
No Show Policy
A “No Show” occurs in the event that Lactation Connect or one of their representatives, arrives at the designated appointment address at the appointment time and you are not there within 5 minutes of the appointment commencing.
1. In the event of a ‘no show’ all reasonable attempts will be made by Lactation Connect to contact you and make an alternative appointment and subject to availability only.
2. If an alternative appointment is not made within 48 hours of the appointment time, 100% of the appointment fee plus travel costs as outlined in these Terms and Conditions will be invoiced to you and payable within 7 days via direct debit or third party system.
Delivery of Services (eg business hours, ongoing support)
Lactation Connects’ business hours are 9.00am – 3.00pm Monday to Friday unless otherwise specified. Correspondence, phone calls and support outside of these hours are at the discretion of the Lactation Consultant.
All packages outlined in the Fee Schedule include the option for ongoing email support for an additional cost of AU$100.00 per 7 day period within Lactation Connect’s business hours of 9.00am - 3.00pm Monday to Friday unless otherwise specified. Fees for add-ons are non refundable, including whereby you fail to utilise purchased add-on options fully within the time period stipulated.
Any package booked that is inclusive of a follow up phone call must be utilised within 72 hours of your consultation time, unless prior arrangement has been made and discussed with Kyleen. No full or partial refunds will be provided where the follow up phone call has not been attended and/or cancelled by you.
Disclaimer
Lactation Connect Consultations are provided by Kyleen Sayer. Kyleen Sayer believes all information they provide is accurate and reliable. Reliance upon any information or material on this website, or advice received from Lactation Connect shall be at your sole risk. Lactation Connect assumes no responsibility for any errors, omissions or the results obtained from the use of such information, and is not liable for any damages of any kind resulting from the use of, or reliance on the information contained on this site, advice given directly by Kyleen Sayer in response to any inquiries, or any third party website linked to this site. Readers and users of this website are encouraged to confirm the information contained herein with other sources, and seek relevant qualified advice if embarking on actions that may potentially carry liabilities, personal, organisational or any other type. The information contained on this site and associated links to third party sites do not provide all necessary safeguards and checks for Organisations and Individuals.
Dispute resolution process
Lactation Connect are committed to their clients and their customer satisfaction. If, in the event your are unhappy with the Services provided by Lactation Connect we encourage you to contact us at info@lactationconnect.com.au to discuss your complaint and rectify if appropriate.
The code of professional conduct for IBCLCs along with complaint forms, disciplinary procedures and sanction list can be found at https://iblce.org/resources/disciplinary-procedures/
Limitation of Liability
To the extent permitted by law I Lactation Connect, Kyleen Sayer will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.’
Indemnification
You agree to indemnify, defend and hold harmless Lactation Connect, Kyleen Sayer from any claim or demand, including reasonable legal fees, made by any third party due to, or arising out of, your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Privacy Policy
Lactation Connect values your privacy. You can view our Privacy Policy here [INSERT HYPERLINK}
Private Health funds
If you have private health insurance, you are responsible for liaising directly with your private health fund to determine if you are eligible for private health benefits in respect of the services you receive from Lactation Connect, Kyleen Sayer.